On a recent weekday afternoon, I met up with two people in an apartment building in a small town near Washington, D.C., as part of the city’s growing online presence.
They shared their stories and perspectives on how they were able to access services from the largest internet provider in the world, but faced many other challenges in the process.
One of them, a 26-year-old named Alex, said he used to work for a local ISP, which provided access to Netflix, Amazon, and other services, but that they have been slow to offer any updates on how to get updates.
“It just doesn’t seem like there’s a lot of communication,” he said.
“They just aren’t updating their website.”
He and his partner, a 24-year old named Chris, were in the middle of a project to help build a new service called Netflix Everywhere, a service that would give Netflix access to millions of households in the U.S. without the need for a separate Internet connection.
They had to build a server that would host the service and run it from a cloud-based instance.
But when they tried to sign up for the service in January, they got a message that the server had been compromised.
The information they provided to Netflix was too private and would only be available to their friends, and the account had been deactivated.
“We tried to make a point to say, ‘We’re here for you,’ ” said Alex.
The company’s response was “no,” and the two were told to wait a month to get back to them.
Alex said that the company didn’t respond to his messages until February.
“After that, they just weren’t answering,” he added.
A spokesperson for Netflix told Ars that the outage was caused by a “security breach” and was a “system outage” that was “not related to the AWS service.”
A spokesperson from Netflix told us that a “service interruption” has happened.
The spokesperson didn’t address why this happened and didn’t say whether Netflix is still experiencing problems.
A spokesman for Amazon, which is also an AWS customer, told Ars: “This is an isolated incident.
This outage occurred during a security breach.”
The spokesperson also didn’t explain why the outage occurred, nor did Amazon provide a timeline for when the service could be restored.
Netflix, in a statement, told us: “We are currently investigating this incident and working with the affected service providers.
We have no further comment at this time.”
Netflix and Amazon have been in the spotlight recently after a major breach of customer information led to a $250 million lawsuit against Amazon.
That lawsuit was dismissed earlier this year.
Netflix also faced controversy this year after it announced it would allow people to watch movies and TV shows through its Netflix app.
But it also faced backlash after the company announced that it would let users watch only Netflix-approved content through a “secret tunnel” that would only allow them to watch shows and movies from certain companies, including Amazon, Hulu, Amazon Prime, and Vudu.